High Hill Farm - TERMS & CONDITIONS
Last Updated: 18th December 2025
Welcome to High Hill Farm. By making a booking, you agree to the following terms and conditions. Please read them carefully.
Children and Supervision
We welcome guests of all ages.
Children under 16 must be supervised in the spa facilities.
Children aged 6–18 and guests with disabilities must be supervised in hot tubs; children under 6 are not permitted.
Children cannot be left unsupervised in the gym area.
Parents/guardians are responsible for the safety of minors at all times.
The farm contains roads, steep banks, livestock, and natural terrain; guests should exercise caution.
Damage, Repairs, and Missing Items
Guests are responsible for the property and its contents during their stay.
Any damage, loss, or missing items (towels, bedding, robes, linens, etc.) must be reported promptly.
Guests authorise High Hill Farm to store card details securely via Stripe and to charge for any damage, loss, or excessive cleaning incurred during their stay.
All charges will be evidenced with photos, invoices, or cost breakdowns and reflect actual costs only.
Failure to report damage or loss may result in additional charges.
Pets
Pets are not permitted in the cabins.
Smoking
Smoking is permitted outdoors only.
Accepted payment methods
Payments are processed via Stripe.
Debit/credit cards, Apple Pay, and Google Pay are accepted.
Personal data is handled in accordance with our Privacy Policy.
Check-In and Check-out
Earliest check-in: 3:00 PM
Latest check-out: 11:00 AM
Early spa access (from 1:00 PM on arrival) is available for £15 per person.
Late spa access (until 1:00 PM on departure) is available for £15 per person.
Cancellation Policy
Full refund for cancellations made up to 5 days before check-in.
To cancel, email juststay@highhillfarm.co.uk with your booking details.
Just relax spa & skin clinic (our spa facilities)
Guests have full access from check-in to check-out (facilities open 8:00 AM – 8:00 PM).
Facilities include: swimming pool, gym, lounge area, snooker, darts, and white light room.
Lockers, bathrobes, towels, and slippers are provided.
Spa is approx. 200 meters from the cabins; walking or driving to the designated car park is required.
No alcohol to be consumed before or during spa use.
Children under 16 must be supervised in spa areas.
Hot tubs
Hot tubs are ready on arrival; temperature is preset.
Guests may only use controls to turn jets on/off.
Shower before use; no glass near the hot tub.
Children 6–18 and guests with disabilities must be supervised.
Children under 6 are not permitted.
Guests with medical conditions (e.g., pregnancy, diabetes, heart disease, high/low blood pressure) should consult a healthcare professional before use.
Covers must remain on and clipped when not in use.
Fire pits
Guests are responsible for their safety and that of their party.
Firepits should not be moved during the stay.
Firewood is available at extra cost; charges agreed at checkout.
Used logs must remain in the firepit; staff will dispose of them during changeovers.
Parking
Each cabin has a designated parking bay.
Additional parking available at the Just Relax Spa car park.
Liability
High Hill Farm is not liable for personal injury resulting from misuse of facilities.
Guests must comply with all safety instructions and supervise minors.
Privacy and Data Protection
Personal data is collected and processed in accordance with our Privacy Policy.
Consent for storing card details and post-stay charges is collected at booking via a mandatory checkbox.
Only Stripe stores payment data; High Hill Farm does not store full card numbers.
Governing Law
These terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.